Order & Delivery Support

How Can We Help You?

Welcome to CrownWardrobe Customer Help. Find answers to common questions about payment, sizing, orders, delivery and tracking, all in one place.

01

Shopping & Payment

What payment methods can I use? Is payment secure?

You can use the payment methods displayed at checkout, including Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay where available.

Your payment details are securely processed by the relevant payment provider.

What currency will I pay in?

You will be charged in the currency shown at checkout.

If your card or payment account uses another currency, your bank or payment provider may convert the amount using its own exchange rate and apply additional conversion fees.

What should I do if my payment fails?

First, please check your card number, expiry date, security code, billing details and available balance.

If the payment still does not go through, try another available payment method or contact your bank.

If the problem continues, please email service@crownwardrobe.com. Our customer service team will review the issue and assist you.

How do I use a discount code? What if it doesn't work or I forgot to apply it?

Enter your discount code in the designated field at checkout and select Apply.

If the code is not accepted, please check:

  • Whether the code is still valid.
  • Whether there is a minimum order value.
  • Whether the items in your basket are eligible.
  • Whether the code has already been used, if a usage limit applies.

If you have already paid, forgotten to enter the code or still cannot apply it, please send your order number or a screenshot of your basket to service@crownwardrobe.com.

Our team will review your request and advise you accordingly.

Can I order different colours, sizes or styles together?

Yes. Select the colour, size or style you would like for each item and add each selection to your basket separately.

You can then complete your purchase for all items together.

Before placing your order, we recommend checking the selected style, colour, size and quantity carefully.

02

Products & Sizing

Are the sizes accurate? Should I order my usual size?

Size and fit may vary depending on the design, cut and fabric of each garment.

Rather than relying solely on your usual S, M or L size, we recommend using the size guide on each product page as your main reference.

Small measurement differences may occur due to manual measurement.

How should I choose the right size?

For the best fit, we recommend measuring your chest or bust, waist, hips and shoulders, then comparing your measurements with the product's size guide.

If you are still unsure, please email your height, weight, usual size and the product you are interested in to service@crownwardrobe.com.

Our customer service team will be happy to provide sizing guidance.

Why can the same size fit differently across different styles?

Different cuts, fits and levels of fabric stretch can affect how a garment feels when worn.

For example, a relaxed-fit garment may feel roomier than a regular or slim-fit style, even if both have the same size label.

We recommend reviewing both the fit description and the size guide before choosing your size.

Where can I find information about the fabric and materials?

Fabric and material information is available on the individual product page.

As the composition may vary between styles, please refer to the details provided for the specific garment you are viewing.

If you need additional information, send the product link or a screenshot to service@crownwardrobe.com. We will help clarify the details.

Can the actual colour look different from the product photographs?

We make every effort to display our product colours as accurately as possible.

However, lighting conditions, screen settings and different production batches may result in slight colour differences.

If the item you receive looks significantly different from the product images, please email your order number and clear photographs to service@crownwardrobe.com.

Our team will review the issue.

Can the printed design look slightly different?

Small variations in print placement or details may occur due to fabric positioning, garment construction and printing methods.

Minor differences of this kind can be normal.

If you notice a clear misprint, missing print, peeling print or another visible issue affecting the garment's normal appearance, please email photographs to service@crownwardrobe.com for review.

03

Orders & Changes

What should I do if I haven't received an order confirmation email?

Please check your Spam, Junk or Promotions folder first.

Also, check that the email address you entered at checkout is correct.

If you still cannot find your confirmation email, please send your name and order details to service@crownwardrobe.com.

Our team will assist you in locating your order.

What if my order confirmation email is in another language?

The language used in your confirmation email does not affect your order status.

If you need help understanding the information, you can reply directly to the confirmation email or send your order number to service@crownwardrobe.com.

We will help you verify the details.

Can I change or cancel my order after placing it?

If you need to change or cancel your order, please email service@crownwardrobe.com as soon as possible.

Include your order number and clearly describe the change you would like to make.

Please note: Once your order has entered packing or dispatch, it may no longer be possible to make changes or cancel it.

We will do our best to assist you with your request.

04

Shipping & Tracking

Where does my order ship from? Do you deliver to my country?

Orders may be dispatched from different fulfilment centres depending on product availability and the delivery destination.

For this reason, the shipping origin may vary between orders.

The countries and regions currently available for delivery will be displayed at checkout.

How long will it take for my order to be dispatched and delivered?

Processing and delivery times vary depending on the item, destination and selected shipping method.

Please refer to the estimated delivery information shown at checkout and the tracking updates available after dispatch.

If your order is significantly delayed, please email your order number to service@crownwardrobe.com.

Our customer service team will be happy to assist you.

How can I track my order?

Once your order has been dispatched, we will send you an email containing your tracking number.

You can use this number to check your delivery progress and view the available tracking updates.

Track Your Parcel Online

Visit our order tracking page to check the latest available information about your delivery.

Track Your Order https://crownwardrobe.com/apps/tracking

You can also track your parcel using the following external tracking services:

Please note that tracking information may take some time to update after your parcel has been dispatched.

What if I haven't received a shipping confirmation email or tracking number?

Please check your Spam, Junk or Promotions folder first.

Tracking information is normally generated after your parcel has been dispatched. It may take a little time for the first tracking update to appear.

If your order is marked as dispatched but you have not received any tracking information, please email your order number to service@crownwardrobe.com.

What should I do if my tracking information isn't updating or I don't understand the status?

Tracking information may be delayed, particularly when a parcel is moving between logistics centres or countries.

Sometimes tracking updates are displayed in the language of the local delivery company.

You can check your tracking number through 17TRACK or Track718.

If there have been no updates for an extended period or the status remains unclear, please send your tracking number or a screenshot to service@crownwardrobe.com so our team can help review it.

Why is my order arriving in more than one parcel?

Items from the same order may occasionally be dispatched separately due to stock availability, warehouse location or different processing times.

As a result, you may receive several parcels with separate tracking numbers.

We recommend checking each tracking number individually. It is possible for one parcel to arrive before the others.

What should I do if tracking says "Delivered" but I can't find my parcel?

First, please check the following locations:

  • Your front door or main entrance.
  • Your letterbox or parcel locker.
  • Reception, concierge or building management.
  • Family members or other people in your household.
  • Neighbours who may have accepted the delivery.

If you still cannot locate your parcel, please email your order number and tracking number to service@crownwardrobe.com.

Our customer service team will help investigate the situation.

Still Need a Hand?

Our CrownWardrobe Customer Care Team is here to help. If you have any questions about products, sizing, payments, orders or delivery, please don't hesitate to contact us.

Contact Customer Care service@crownwardrobe.com

For questions about an existing order, please include your order number so we can assist you more efficiently.